Integrated Channel Communication

Revolutionize your insurance sales processes, starting today. With innovative information and communication technology (ICT) that seamlessly integrates all your communications channels.

The information society means increasing demand for faster, more mobile services. For example, customers expect their insurance companies to give advice and assistance any time, and via any channel: at their local branch, over the phone, or via the Internet. Increasingly, insurers are reengineering their sales processes to meet this need.

Success with this approach is critically dependent on the smooth interplay between all communications channels. T-Systems’ modular solution kit is ideal for this purpose. It combines innovative ICT with dedicated services to create total, integrated channel communication (ICC) solutions. Leverage the various modules to harmonize your processes across all channels; gain complete visibility into your customers; deploy new services to enhance customer communications; and establish a service-oriented software architecture.

Better business

ICC keeps your contact center and customer-facing staff constantly in the loop, allowing information to flow in real time. Employees have any-time access to the latest transactions, interactions, and customer histories. This ensures your customers receive the same information whatever channel they choose. This is of immense benefit to your sales organization, especially during the sensitive offer phase. The solution also gives your field-sales team secure and flexible mobile access to corporate data via a mIDentity USB stick.

Contact us – we will put together an ICC package that is tailored to your specific needs. And enhances the performance of your business.